INTRODUCTION
This website, i.e. https://kaavyastore.com (“Website”) is operated by S.E. SALES PRIVATE LIMITED, a company incorporated and existing under the Companies Act, 2013, operating under the brand name “Kaavya Incense”, and having its registered office at Khasra No. 1350, Village Qadipur Swaroop Vihar Extension, Kadipur North West Delhi, Delhi – 110036, India (hereinafter referred to as “S.E. SALES PRIVATE LIMITED” or “Kaavya Incense” or “us” or “we” or “our”) for providing products made with waste temple flowers. These Terms were updated as on 10th March 2026.
These terms of use (“Terms”) govern the terms of usage of our Website. These Terms constitute an electronic document published in accordance with the provisions of the Information Technology Act, 2000 (“Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Rules”), as amended from time to time.
GENERAL
You can determine when these Terms were last revised by referring to the date at the top of these Terms. S.E. SALES PRIVATE LIMITED reserves the right to make any changes to these Terms at its sole discretion, subject to the Act and the Rules and it is your duty to periodically check the Terms for any such updates. By accessing the Website, you agree that you are using the Website solely at your discretion and in no way did S.E. SALES PRIVATE LIMITED induce or invite or solicit you to visit our Website. You should not modify or edit or alter or use any content from the Website in any manner to hamper the position of S.E. SALES PRIVATE LIMITED.
ELIGIBILITY AND CONSENT
By accessing the Website, the user(s), or the parent or legal guardian of the user(s) who are Minors (as defined below), as the case may be (“User” or “Users” or “you” or “yours”), acknowledge that they have read, understood and agree to these Terms.
If the Users are minors, i.e. under the age of 18 (eighteen) years (“Minors”), such Minors must use the Website under the supervision of a parent or a legal guardian who agree to be bound by the Terms.
It is clarified that all references to “he”, “his”, “him” and “himself”, in the context of the User, shall be deemed to include references to Users of the opposite gender as well as Users who are legal or non-natural entities.
USE OF WEBSITE
Subject to your acceptance of these Terms, we grant you a limited, revocable, personal, non-exclusive, non-transferable license to use the Website, which allows you to access and use the Website on mobile, tablets and desktop device (“Devices”) that you own or control. You may use the Website on the Devices solely for your own personal and non-commercial use.
Website:
The Website shall be best viewed on the latest version of Google Chrome, Firefox, Safari, and Microsoft browsers and are accessible on the Devices. The Website is best accessed from Windows XP or above and MAC OS 10.2 or above. S.E. SALES PRIVATE LIMITED reserves the right to upgrade its Website from time to time to provide its service in the best possible manner.
Third-Party Links:
The Website may contain links to websites or applications offered by third parties (“Third-Party Sites”). We don’t control or promote Third-Party Sites. Your use of any Third-Party Sites is entirely at your own risk and we are not responsible for any of the consequences faced by you for using these Third-Party Sites. S.E. SALES PRIVATE LIMITED does not make any representations concerning the privacy practices or policies or terms of use of such Third-Party Sites.
Your Account:
The User will have to register with S.E. SALES PRIVATE LIMITED in order to access certain services or areas of the Website. Your username and password are for your personal use only. It shall be the sole responsibility of the User to maintain the confidentiality of their account and password, and to prevent unauthorized access.
MODE OF PAYMENT
Payment for the products available on the Website may be made by Credit Card, Debit Card, PayPal, Wallet, Net Banking, UPI, or third-party payment gateways. Cash on delivery option is not available for any products available on the Website.
S.E. SALES PRIVATE LIMITED processes such payments through trusted and secured third party payment gateways to ensure safety of the transaction. S.E. SALES PRIVATE LIMITED does not save your financial information such as debit card/credit card information. Such information is saved by the third party payment gateways and is handled as per their own terms of service and privacy policy.
While availing any of the Payment Methods on the Website, we will not be responsible for any loss or damage arising to you directly or indirectly due to: (a) Lack of authorization for any transaction; or (b) Any payment issues arising out of the transactions; or (c) Decline of transaction for any other reasons.
TRANSACTIONS
If you wish to purchase any product made available through the Website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including but not limited to your payment details, billing address, and shipping information.
All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. The inclusion of any products on the Website does not imply or warrant that these products will be available in stock at all times for purchase.
S.E. SALES PRIVATE LIMITED reserves the right, with or without prior notice, to: (a) limit the available quantity of or discontinue any product; (b) impose conditions on the honouring of any coupon, coupon code, or promotional code; (c) bar any User from making or completing any Transaction(s); and (d) refuse to provide any User with any product.
RETURN AND REFUND
If you are not fully satisfied with your purchase of products sold by S.E. SALES PRIVATE LIMITED (Kaavya Incense), you may return it in accordance with Kaavya Incense’s Return and Refund Policy available on the Website.
SHIPPING POLICY
Upon confirmation of payment for the order placed by you, S.E. SALES PRIVATE LIMITED directly ships any such order via third party logistic partners. Your orders are inspected thoroughly before shipment to ensure they are in a perfect condition.
The orders will be dispatched within 2–3 working days (excluding Sundays and public holidays) of confirmation of order and delivered within 7–8 working days from the date of dispatch. The shipping charges vary in accordance with the dimension, weight, and location of delivery.
CANCELLATION
Once an order is placed, it cannot be cancelled. For return policy, please refer to the Return and Refund Policy available on the Website.
INTELLECTUAL PROPERTY
Unless otherwise specifically mentioned in these Terms, all content available through the Website including but not limited to reports, data, code, photographs, graphics, videos, text, software, and other media files are owned by S.E. SALES PRIVATE LIMITED or licensed to us by a third-party (“Our Content”). Our name, logo ‘KAAVYA INCENSE’ and others are our trademark/service mark. You are granted no general right or commercial license with respect to our trademarks, service marks, and logos.
CONDUCT OF THE USERS
You hereby agree, undertake and covenant that, during the use of the Website, you shall not host, display, upload, modify, publish, transmit, update or share any information that is grossly harmful, harassing, defamatory, obscene, pornographic, libellous, invasive of another’s privacy, hateful or racially or ethnically objectionable, or otherwise unlawful in any manner under the laws of India; infringes any patent, trademark, copyright or other proprietary rights; or contains software virus or any other computer code designed to interrupt, destroy or limit the functionality of any computer resource.
CONFIDENTIALITY
S.E. SALES PRIVATE LIMITED will keep all confidential information confidential, including your personal information, and shall not disclose it to anyone except as provided in the Terms and required by law. S.E. SALES PRIVATE LIMITED acknowledges that its employees, directors, agents and contractors shall use the confidential information only for the intended purpose for which it is provided.
INDEMNIFICATION
You agree to indemnify and hold harmless S.E. SALES PRIVATE LIMITED, its owners, licensors, suppliers, affiliates, subsidiaries, and their representatives, from any claims, suits, proceedings, disputes, demands, liabilities, damages, loss, costs, or actions including reasonable attorneys’ fees, made by any third-party or penalty imposed due to or arising out of the User’s breach of these Terms, Privacy Policy and other policies, or the User’s violation of any law, rules or regulations or the rights of a third-party.
DISCLAIMER OF WARRANTIES
THE SERVICE AND ALL INFORMATION, CONTENT, MATERIALS ON OR OTHERWISE MADE AVAILABLE TO THE USER THROUGH THE WEBSITE ARE PROVIDED BY S.E. SALES PRIVATE LIMITED ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. S.E. SALES PRIVATE LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE ACCURACY OR COMPLETENESS OF THE CONTENTS.
LIMITATION OF LIABILITY
IN NO EVENT SHALL S.E. SALES PRIVATE LIMITED, OR ITS REPRESENTATIVES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE; ANY UNAUTHORIZED ACCESS TO SECURE SERVERS; ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; OR ANY BUGS, VIRUSES, OR TROJAN HORSES TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD-PARTY. THE MAXIMUM AGGREGATE LIABILITY OF S.E. SALES PRIVATE LIMITED SHALL BE LIMITED TO THE AGGREGATE OF ANY FEES/AMOUNT PAID BY THE USER TO S.E. SALES PRIVATE LIMITED.
JURISDICTION
These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Delhi, India. In the event of any dispute arising out of these Terms, the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Delhi, India and the language used shall be English.
GRIEVANCE REDRESSAL
Pursuant to the Consumer Protection (E-Commerce) Rules, 2020, S.E. SALES PRIVATE LIMITED shall acknowledge the User complaint within 48 (forty-eight) hours of receiving such complaint and shall on a best effort basis resolve the User grievance within 1 (one) month of receiving such complaint.
In the event you want to report a grievance or for any general query, you may contact our customer care:
Number: +91 99107 60607
Email: sales@kaavyaincense.com
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Ankur Tibrewal
Company: S.E. SALES PRIVATE LIMITED (Brand: Kaavya Incense)
Address: Khasra No. 1350, Village Qadipur Swaroop Vihar Extension, Kadipur North West Delhi, Delhi – 110036, India
Contact: +91 99107 60607
Email: sales@kaavyaincense.com
Time: Mon – Sat (10:00 – 18:00)
