At Kaavya Incense (Operated by S.E. SALES PRIVATE LIMITED), we strive to deliver our premium products to you in the best condition and as quickly as possible.
1. Order Processing Time
- All standard orders are processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
- You will receive a notification with tracking details once your order has shipped.
2. Delivery Timelines & Shipping Charges
We deliver across India using reputed courier partners (such as Shiprocket, Bluedart, Delhivery, etc.) and Speed Post/India Post for remote locations.
- Free Shipping: Applicable on all orders above ₹299.
- Standard Delivery Time: 2 to 7 business days, depending on your delivery location.
- Shipping Charges: Calculated dynamically at checkout for orders below ₹299.
3. Order Tracking
Once your package is dispatched, you will receive an email and SMS containing your order tracking ID and tracking link. You can track your shipment anytime via:
- The tracking link sent in your shipping confirmation email.
- Our Track Your Order page on Track your order
4. Incorrect Shipping Address & Failed Delivery
- Customers are requested to ensure that the delivery address, PIN code, and contact number provided during checkout are complete and accurate.
- If a package is returned to us due to an incomplete/incorrect address or non-availability of the recipient, our support team will contact you for re-dispatch. Additional shipping charges may apply for re-delivery.
5. Damaged or Lost Shipments
If your package arrives damaged, tampered with, or if it is lost in transit, please contact us within 48 hours of delivery with images/videos of the package:
- Email: support@kaavyaincense.com
- Phone / WhatsApp: +91 99107 60607
6. Contact Us
For any shipping or delivery-related inquiries, reach out to us at:
- Company Name: S.E. SALES PRIVATE LIMITED (Brand: Kaavya Incense)
- Registered Address: Khasra No. 1350, Village Qadipur Swaroop Vihar Extension, Kadipur North West Delhi, Delhi – 110036, India
- Email: support@kaavyaincense.com
- Phone: +91 99107 60607
- Support Hours: Monday – Saturday (10:00 AM – 6:00 PM IST)
