S.E. SALES PRIVATE LIMITED, operating under the brand name Kaavya Incense (“Company” or “we” or “us” or “our”) is committed to protecting the privacy of every information or data that we collect from the users (“User(s)”) who access our website https://kaavyastore.com/ (“Website”). Protecting our Users’ data is our utmost priority and responsibility. We have constructed this privacy policy (“Policy”) to help you to understand how we collect, use, disclose, maintain and transfer your Information (as defined hereinbelow).
By visiting/accepting this Policy you understand and agree to the collection, use, sharing and processing of your Personal Information (as defined hereinbelow) in accordance with this Policy. If you do not agree with the provisions of this Policy, you may opt-out and stop using the Website at any time to prevent further use of the information shared by you. In case you are sharing any Personal Information of any other individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy.
This Policy is extended to all the Users on our Website as stated hereinafter in the Policy. This Policy was last updated on 10th March 2026.
SCOPE
This Policy is an electronic record in the form of an electronic contract formed under the Indian Contract Act, 1872, and this Policy is published following the provisions of the Information Technology Act, 2000 and the rules made thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Policy does not require any physical, electronic, or digital signature. This Policy is a legally binding document between you and the Company.
We collect your Personal Information and third-party data only to the extent mentioned hereinafter in this Policy. Your data is handled in compliance with the legal prerequisite of the prevalent laws of India. We ensure that the Personal Information shared with us through the Website or other third party sources adheres to the best industry standard to uphold the fundamental right towards data privacy of our Users.
The current Policy dictates the data handling practices undertaken by the Company as on the date mentioned above. We reserve the right to amend the Policy from time to time. We recommend you to frequently read the Policy to understand the latest amendments or the updated Policy. Your continued use of our Website thereafter will imply your unconditional acceptance of such updates to this Policy.
CONSENT
By accessing or using our Website, you expressly consent to our terms of data handling mechanism mentioned in this Policy. You further consent to the disclosure of your Personal Information following this updated Policy. This Policy shall be deemed to be incorporated into the terms of use of the Website for Users (“Terms of Use”) and shall be read in addition to the Terms of Use.
Unless otherwise mentioned in this Policy, we do not share any of your Information (as defined hereinbelow) with any third party without seeking your prior consent. Any Information furnished to a third-party is done following this Policy and within the legal prerequisites of the governing laws.
INFORMATION CATEGORY
Personal Information:
The Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 defines “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The following form of personal information (“Personal Information”) is collected through our Website:
• Personal Information collected from the User shall include any and every information that such User discloses to the Company and which may be used to identify the User, directly or indirectly. Such information may include but not be limited to the first name, last name, phone number, address, location, email ID, or any other Personal Information submitted by the User or any person on behalf of the User, directly through our Website while placing order.
• If you choose to connect with us through the Customer Support Number: +91-9910760607 or email: sales@kaavyaincense.com mentioned on our Website, we will retain such Information which you may have submitted to resolve any dispute, address query, provide User redressal, and troubleshoot problems.
Non-Personal Information:
Non-Personal Information means information that is not limited to determine the identity of any individual or business. Such Information includes but is not limited to your browser type, the URL of the previous websites you visited, your internet service provider (ISP), operating system, and your Internet Protocol (IP) address; connection information; screen resolution, usage statistics, device log and event information, logs, keywords and metadata of incoming and outgoing calls and messages.
HOW DO WE COLLECT AND RECEIVE INFORMATION
We may collect your Information when you register on the Website or when you contact on the +91-9910760607 or email us on sales@kaavyaincense.com provided on the Website. Such information may include but is not limited to your name, your phone number, email address, location, shop name (as applicable).
We may collect and retain your financial information, with your prior consent, when you pay us through the Website upon availing our services. Such information may include but is not limited to your location and billing information (collectively referred to as “Financial Information”).
We may collect your Information when you provide testimonials based on our services to be published on the Website. Such testimonials shall be used only to promote the Company and its services.
We may collect Information that may be shared by you through any of the given contact details of the Company or its social media handles.
We may collect your Information when you participate in the surveys and polls conducted by the Company. It is voluntary to participate in these surveys or polls.
HOW DO WE USE YOUR INFORMATION
We may use your Information to improve the functionality of our Website in identifying usage trends and to improve our Website.
We may use Information like your full name, address, phone number, email id, location, or any other contact information for raising invoices.
We may use your Information for administering our services and diagnose technical problems on the Website.
We may use your Information to send you communications that you have requested or that may be of interest to you by way of emails or contact number, or any other mode of communication.
We may use your Information to deliver target advertisements to the User.
We may use your IP address to analyse our traffic and to ease any technical complication which you may face while using our Website.
We may use your Information to communicate any changes in the Terms of Use and/or Privacy Policy.
We may use your Information for any other purpose with your consent.
SHARING OF INFORMATION
The Company does not rent, sell, or disclose any Personal Information about you with other people or non-affiliated entities, except with your consent, to provide services you have requested for, unless we believe that such action is necessary to comply with the law, or legal process served on us; protect and defend our rights and the enforcement of our agreements; or as otherwise required by law.
We may share some User’s Information (including but not limited to the name and address of the User) with our delivery agents to facilitate the delivery of the products.
We may be required to share your Financial Information to a third party payment gateway provider. All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways, which are under encryption, thereby complying with reasonably expected technology standards.
THIRD-PARTY WEBSITES AND SERVICES
Our Website may provide you links to third-party websites. The Company has no control over any Information that is collected or sought by such third-party websites. We do not have any control over the data handling process or the content of such third-party websites. We neither represent nor warrant the privacy policy or terms of use of such third-party websites.
We might engage service partners to perform certain activities on behalf of the Company to provide you access to our Website efficiently, thus we may require sharing your Information with such service partners. This data sharing is limited to the extent of the Information that is required to undertake such activities which the service partners are designated to perform.
COOKIES, THIRD-PARTY ANALYTICS
Cookies (“Cookies”) are small text files that are saved in your tablet or mobile phone’s hard drive. Cookies help us to navigate through your online preferences, remember your preferences, and in general to provide you an amplified user experience. The primary intent of using Cookies is to enhance your Website experience and not to track any of our User’s online activities.
By accepting the Cookies, you consent us to place the Cookies in your Devices and use them for the purpose stated in this Policy.
PROTECTION OF INFORMATION
The Company takes utmost care towards safeguarding the Information provided by you through our Website by storing such information in the jurisdiction of India. The Company has implemented physical, electronic, and procedural safeguards in order to protect the Information, including that the Information will be stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the internet or method of electronic storage is 100% secure.
MINOR
The Website is not intended to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. We do not solicit or intend to collect any Information from any Minor. However, in case our Website is accessed by a Minor, we encourage parents and guardians to be involved in the online activities of Minor to ensure that no Personal Information is collected from a Minor without their prior consent.
LIMITED LIABILITY
The Company will not be responsible for any privacy or data breach done by its service partner or third-party websites. Further, we shall not be held responsible for any loss, damage, or misuse of your Information, if such loss, damage, or misuse is attributable to any Force Majeure Event beyond the reasonable control of the Company, including without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption.
OPT-OUT
If you wish to discontinue or remove or alter any of your Personal Information from our Website or otherwise, contact us through sales@kaavyaincense.com. We will retain your Information for as long as your account with the services is active and as needed to provide you the services.
If you wish to opt-out of receiving non-essential communications such as marketing-related information regarding the services, please send us an email at sales@kaavyaincense.com.
GRIEVANCE OFFICER
In the event you want to connect with S.E. SALES PRIVATE LIMITED (Kaavya Incense) and/or have a general query regarding this Privacy Policy, you may contact our customer care on the below-mentioned information:
Number: +91 99107 60607
Email: sales@kaavyaincense.com
In accordance with the Information Technology Act, 2000 and Rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Ankur Tibrewal
Company: S.E. SALES PRIVATE LIMITED
Address: Khasra No. 1350, Village Qadipur Swaroop Vihar Extension, Kadipur North West Delhi, Delhi – 110036, India
Contact: +91 99107 60607
Email: sales@kaavyaincense.com
Time: Mon – Sat (10:00 – 18:00)
CONTACT US
If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us on +91 9910760607 or write to us on sales@kaavyaincense.com.
S.E. SALES PRIVATE LIMITED (Brand: Kaavya Incense)
Khasra No. 1350, Village Qadipur Swaroop Vihar Extension, Kadipur North West Delhi, Delhi – 110036, India
